REFUND POLICY

prodbyries Last updated: April 2026

1. Overview

All products sold through prodbyries (accessible via Payhip) are digital downloadable files. Because digital products are delivered instantly upon purchase and cannot be physically returned, all sales are final by default.

This policy explains the limited circumstances under which a refund may be issued.

2. No Refund — Default Position

By completing a purchase, you acknowledge that:

You are purchasing a digital product (downloadable audio files);
The product is delivered immediately upon payment confirmation;
You waive your right to a 14-day withdrawal period under EU consumer law (Directive 2011/83/EU, Article 16(m)), as the digital content has been made available to you and performance has begun with your explicit prior consent;
Refunds are not granted due to change of mind, dissatisfaction with sounds, or incompatibility with your software.

3. Eligible Refund Circumstances

A refund will be issued only in the following cases:

3.1 Non-Delivery Your files were not delivered and are not accessible through your download link or confirmation email within 24 hours of purchase. Before requesting a refund, check your spam/junk folder and attempt to re-access the download link.

3.2 Corrupted or Non-Functional Files The files you received are technically defective and cannot be opened or used. You must provide a description of the issue and, where possible, evidence of the error (e.g. a screenshot). A replacement file will be offered first; a refund will be issued only if the issue cannot be resolved.

3.3 Duplicate Purchase You accidentally purchased the same product twice. Proof of duplicate transaction (e.g. two order confirmation emails) is required.

4. How to Request a Refund

Your order number or proof of purchase;
A description of the issue;
Any supporting evidence (screenshots, error messages).

Refund requests must be submitted within 7 days of your purchase date.

We will respond within 3 business days. Approved refunds are processed back to your original payment method via PayPal and may take 3–5 business days to appear.

5. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after download;
Failure to read the product description before purchasing;
Incompatibility with specific DAWs or software not listed as incompatible at point of sale;
Partial use of the kit (downloading some files but not others);
Purchases made using a discount code (including free kit discounts).

6. Contact

For any questions regarding this policy, email contact@prodbyries.com.